GoToAssist Software Overview

What is GoToAssist?

GoToAssist is a remote support software meant for establishing frictionless remote connections with customers. The remote management software offers simple plugins for viewing the customer's screen either using a desktop application or a web browser.

With GoToAssist, you can address issues on the system of both your employees and customers. It also helps with remote diagnostics, multi-monitor navigation and file transfer.

GoToAssist is also helpful in connecting with unattended computers. The simple process requires running an installer to start the remote set up on a customer's device for troubleshooting issues or conducting live sessions. Next, you can check for the available computers and use the one-click option for connecting anytime.

Key Modules of GoToAssist remote Desktop Software

Agent console for starting support sessions using the desktop or browser app.
Remote diagnostics to do software and hardware configurations for session reporting.
Multi-monitor navigation for switching between multiple computers with ease.
Multi-session support for simultaneously hosting up to fifteen sessions per technician.
Active directory connector to manage license provisioning and users with GoToAssist account.

How to Start a Session with GoToAssist

Step 1- Launch GoToAssist from your mobile device, desktop or web browser
Step 2- Provide customers with the link so that they too can join you
Step 3- Use the inbuilt diagnostic tools for screen sharing

Benefits of GoToAssist Remote Support Software

Complete security of customer data
Updated network equipment and high capacity servers for optimal performance
Built-in brokers for balancing the sessions' load across several communication servers
TLS (transport layer security) and AES encryption
SRP authentication against all types of threats to the data
HTTP outbound connections for secured screen sharing
Centralized admin for customizing permissions
Live user support for resolving queries
Slack integration

GoToAssist Pricing

GoToAssist pricing details are available on request with the product experts at Techjockey.

GoToAssist Plans & Pricing

GoToAssist price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Get GoToAssist Demo

We make it happen! Get your hands on the best solution based on your needs.

GoToAssist Features

Ipad Iphone Android Apps

Simple tap options for accessing GoToAssist from multiple mobile operating systems or devices.

Unattended Access

An inbuilt toolbar in this remote support software makes it easy to add a computer for setting up unattended access.

File Transfer

The remote management software offers proxy and firewall-friendly connection for sharing files.

Mobile Device Support

The remote support software provides seamless mobile device support for screen sharing even while on the go.

Session Transfer

You can transfer support sessions to another technician for resolving queries.

Data Archiving

Store long-term data, save recordings and export reports with GoToAssist collaboration software

GoToAssist Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows
Desktop
Web-Based
All Industries
All Businesses
English

GoToAssist Reviews

Have recommended this product

Overall Score

4.6/5

Based on 1 Reviews

Features 5/5

Value for Money 4.5/5

Ease of Use 4.5/5

Customer Support 4.5/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

JD

Jimit Dattani

User

Overall

4.6/5

Features

5/5

Value for Money

4.5/5

Ease of use

4.5/5

Customer Support

4.5/5

Likelihood to recommend

9/10

“Best software to access computer remotely”

Pros : It is super easy to use and interact with others remotely on their devices.

Cons : NO CONS

Posted - May 19, 2021

See all GoToAssist reviews

GoToAssist FAQ

Q. Is file transferring secure with GoToAssist?

A. The remote management software uses AES encryption and TLS for a secured file transfer and screen sharing experience.

Q. Can I use GoToAssist for switching between multiple customer screens?

A. The collaboration software offers a multi-monitor navigation system for switching simultaneously between different customer screens.

Q. What is active directory connector in GoToAssist?

A. The connector is used for managing license provisioning and users for GoToAssist account.

Q. Can GoToAssist be launched from a web browser?

A. GoToAssist can be launched from both web browser and desktop application or mobile device easily.

Q. is GoToAssist legitimate?

A. As long as your tech support professionals are using GoToAssist for assisting your employees and customers with their devices or any features, it’s legitimate.

Q. How does GoToAssist work?

A. GoToAssist is a cloud-based solution that helps IT professionals connect with the laptop or mobile device of any customer or employee. It helps provide support anytime and from anywhere.

Compare GoToAssist With other Remote Support Software

GoToAssist

by : LogMeIn

4.6 (1 reviews)

Add to Compare

VS

(1) Product Selected

Popular GoToAssist Comparisons

GoToAssist vs ProofHub Project Management

GoToAssist vs Priava Venue and event management

GoToAssist vs AnyMeeting

GoToAssist vs Fuze Collaboration Software

GoToAssist vs Digimiles

GoToAssist vs Wrike

GoToAssist vs Kissflow

GoToAssist vs Confluence

GoToAssist vs BeyondTrust Remote Support

GoToAssist vs LogMeIn Rescue

Articles for GoToAssist

See All

Global IT Spending Likely to Rise 8.4% in 2021: Find Out Which Software Is in Demand

Unique Features of Microsoft Teams Essentials for Small Businesses

Slack vs Microsoft Teams: Which is Best?

Working Remotely? Try These Tools for Work from Home Collaboration

All About AnyDesk Unattended Access & Remote Control for PC

Loom Vs Zoom Video Conferencing Software: Know the Differences

GoToAssist Alternatives

See All

Why Choose Us

Unlimited Software Choices

There is something for everyone — Choose from over 15000 software options in 600+ software categories

Filter the software features basis your business requirement, select the software in your budget, Add to Cart and buy!

It's as simple as that. Compare unlimited software options and make the right choice for your business

Expert Advice
Any Day, Any Time

India's best software experts are at your disposal to guide you for all your software needs

Get the support with comparing different product features, pricing and more to grow your business many fold

Their expertise can help you save time and money

Try Before You Buy

Our software partners are fully equipped to provide a FREE demo for Techjockey customers

Explain their software features better so that you make the right choice for your business

They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth

Fits Right Into Your Budget

At Techjockey, you can get personalised plan and pricing basis your business needs

With so many options, our tech-experts help you select the right match for your business in terms of features and budget

Trusted by many happy and satisfied businesses